PRODUCT LIABILITY

Product Liability at Vestel Elektronik

Vestel Elektronik has established the “Product Safety, Hazard and Risk Management Process” which is documented, implemented and regularly up-dated, to determine all the hazards and controls which can affect the consumer safety and legal status of its products.

Within the scope of this process, detailed risk analyses are performed in the manufacturing processes for physical, chemical and biological pollution and foreign substances as well as for inconveniences such as electrical safety that may be critical for the consumer safety. Risk analyses are performed under normal conditions and on the basis of reasonable and foreseeable conditions that may occur during the course of the product use. Vestel Elektronik has certified the precautions it takes with the BRC (British Retail Consortium - Consumer Products) Certificate, and has defined the following commitments in its Policy of Integrated Management Systems:

  • Reliable product manufacturing,
  • Compliance with legal and other requirements,
  • Industrial and personal hygiene,
  • Ensuring and maintaining organization, order and hygiene throughout the Company,
  • Raising awareness,
  • Continuous development and improvement of Product Safety Management System.

As Vestel Elektronik, we evaluate the safety impacts of our products in accordance with the relevant international legislations and standards. Safety impacts of all product groups manufactured at Vestel Elektronik are fully subject to these procedures.

No disconformity has been reported for the products, which are manufactured by Vestel Elektronik in accordance with the international safety regulations and standards. The Company’s nonconformance rate is 0%. Nonconformities are followed-up via the RAPEX (Rapid Alarm System for Non-Food Consumer Products) system in the European countries to where the Company exports most of its products, and no nonconformity has been reported to this date.

RAPEX is a European urgent warning system for hazardous products. The system enables rapid circulation of the information about hazardous products that are defined by the national authorities among the other national authorities and European Commission with the purpose of restricting or ceasing the sale of these products in the market. Currently 30 countries are included in the system. Participating countries include all the European Union countries, EEA countries and Iceland, Liechtenstein, and Norway.

Our products, which are verified via tests performed in our Product Safety, Electromagnetic Compatibility and Reliability Laboratories in accordance with both our own standards and internationally accepted standards, become ready to be exported to various countries around the world upon the receipt of the related approval certificates. Our laboratory teams carry out their activities within the scope of the highest authorization agreements concluded with various organizations in the world, accordingly, they can provide the most reliable and fastest testing and approval services with minimum cost. Also, our laboratories have received Accreditation authority granted to world-class laboratories, and the quality of their work has been officially certified within this framework.

Electromagnetic Compatibility Laboratory (EMC)

Vestel EMC Laboratory is the first and the biggest manufacturer laboratory which received TURKAK accreditation. EMC Laboratory, investment cost of which was about €5 million, started to operate in 1996 and was authorized by Intertek in 2004 and by VDE & Emitel companies in 2006, and was accredited by TURKAK on 13 October 2009. Together with the accreditation, reports prepared for Vestel products that are tested in our laboratory are internationally recognized and approval can be granted which eliminates the requirement for overseas tests. The Vestel EMC Laboratory stands out among its European counterparts by having performed 35,000 tests and produced 350 approved test reports in 2019. With the test infrastructure investments carried out at the EMC Laboratory, Vestel R&D has gained the ability to conduct tests on TVs, visual solutions, satellite receivers, electric vehicle chargers, lighting products and household appliances in the laboratory, and to prepare TURKAK approved accreditation reports.

Product Safety Laboratory

The Product Safety Laboratory, for which the infrastructure has been established with an engineer responsible for documentation until 2000, joined the International Electrotechnical Commission (“IEC”) by obtaining authorization as an audio-visual devices unit in 2004. Scope of the laboratory’s work was expanded by obtaining authorizations for information technology devices in 2006, for household appliances in 2011 and for LED lighting products in 2012. The laboratory was entitled to receive TURKAK Accreditation in 2012. Product Safety Laboratory is responsible for testing and certifying processes of Vestel products starting from design stage until product delivery within the scope of 2006/95/EC Low Voltage Directive. The laboratory issues reports and approvals for approximately 4,000 models per year for different product groups such as televisions, satellite receivers, household appliances, lighting products, IT products, small home appliances and electric vehicle charging units. Thepurpose is to ensure that each Vestel product is safe at least at the level of international standards. To produce safer products, national requirements are also taken into account besides the international standards. With the Product Safety Laboratory, Vestel aims to produce and offer perfect products to its customers by performing accurate tests and to enable association of the word “reliable” with the trademark of “Vestel” in the minds of people.

Design Verification and Reliability Laboratory

Reliability Laboratory was established at the Electronics Factory in 2003. It was transferred to High-end Factory in 2007 and added the DQA (Design Verification) Laboratory to its structure in 2008. Complicated tests, accelerated life tests on the basis of cards and products, and MTTF-MTBF calculations were added to the tests and analyses with the DQA Laboratory. The objective of Vestel’s DQA & Reliability Group is to improve the competitiveness of domestic products by manufacturing durable and failure-free products, which will satisfy the consumers for a long time, without increasing the product cost. Electrical, Mechanical, Optical and Environmental reliability tests are applied to products within this context. Approval process helps Vestel to produce products of higher quality than international standards and similar products of its international peers.

Vestel Calibration Laboratory

Accredited by the Turkish Accreditation Authority, the Calibration Laboratory, which operates under Vestel R&D, has been active since 2015. It is the first private laboratory in Turkey to include passive microwave elements under TURKAK accreditation. Through the investments undertaken at the Calibration Laboratory, Vestel enabled the calibration of RF (Radio Frequency), LF (Low Frequency), temperature and humidity devices and the preparation of TURKAK approved accreditation certificates to be carried out at the laboratory. The Calibration Laboratory provides services to the EMC and Product Safety Laboratories, which operate under Vestel, as an accredited laboratory. Outside the accreditation scope, it also serves other sections in the production facilities in the calibration of LF, temperature, humidity, size and optical devices.

Product Liability at Vestel Beyaz Eşya

Vestel Beyaz Eşya designs and manufactures its products in a way which will not be detrimental either chemically or electrically to the consumers and the environment. Within this context, all the products manufactured by Vestel Beyaz Eşya comply with the relevant regulations and are subjected to tests required by the standards stipulated by these regulations. Final products are certified by the internationally acknowledged and independent accredited institutions after passing various control tests. Our aim is to ensure that all the products manufactured by Vestel Beyaz Eşya comply with the national and international standards as well as our own standards and attain the maximum safety level.

Our appliances are subjected to tests which are directly related with the end-user safety required by the Low Voltage Directive 2014/35/EU and to tests which are related with the impacts of our products on other products and end users required by the Electromagnetic Compatibility Directive 2014/30/EU. All product groups designed at Vestel Beyaz Eşya are subjected to these tests and certified by independent institutions such as Dekra, TUV Rheinland, VDE and Intertek.

To minimize the impacts of products on human health and environment, chemical content of the components used in the products are also kept under control. Independent laboratory analysis for components and supplier reliability controls are carried out in order to ensure compliance with all the related regulations applicable to the household appliances industry. Vestel Beyaz Eşya has created the “Vestel Beyaz Eşya Restricted Materials List” which covers all the chemicals restricted and banned under regulations as well as the chemicals specifically monitored by the company. Vestel Beyaz Eşya carries out its operations in accordance with the “Vestel Beyaz Eşya Restricted and Banned Chemicals Management Procedure”.